- Homepage
- CLEARANCE
- MIXED RIBBON LOTS
- Grosgrain
- Ric Rac
- Organza
- Satin
- Sheer
- Gingham
- Twill
- Tartan
- Velvet
- Lace
- Embroidered
- Special Occasions
- Something Different
- Ribbon Storage
- Adhesives
- Maya Road
- Making Memories
- Queen & Co
- Basic Grey
- Braiding
- Carolee's Creations
- Foof a La Twill
- Heidi Swapp
- Ribbon Buckles
- Felt Ribbon
- Gift Voucher
- Ribbon Chains
- Junkitz
- RIBBON PALACE PROJECTS
- Bubblicious Ribbon
- Ribbon Charms
- Kaisercraft
- Sports Ribbon
- Animal / Pet Ribbon
- Sale Items
Pricing
All prices are quoted in Australian Dollars (AUD). Prices DO NOT include GST. Ribbon Palace is currently a GST exempt business.
Payment Options
Once an order has been placed, you will receive a confirmation email from Ribbon Palace stating that your order status has been changed to "processing". In this email you will also receive the total amount due, including postage for your order. Postage is set at an automatic flat rate of $6.00. If paying via PayPal, this is your FINAL invoice amount (unless your order contains storage items, to which additonal postage will be charged to you in an email) If paying via direct deposit, cheque or money order, please DO NOT pay for your order until you have received an email from Ribbon Palace confirming your final amount due. This may differ from the amount quoted on your order you placed as your postage may be more than the flat rate of $5.00 if you have bulkier items in your order, or if you have only ordered 5 metres of ribbon or less, your postage charge will be less than $6.00. All payments must be made within 48 hours of receiving the email from Ribbon Palace stating total amount due. If payment is not made within 48 hours of placing an order, your order will be cancelled and returned to stock. You will receive an email confirming this BEFORE your order is cancelled. There are 5 payment methods to choose from: PayPal: You are able to select the PayPal option at checkout. Selecting this option will take you direct to the PayPal secure website with your order total and Ribbon Palace's details to accept the payment. By selecting the PayPal option you are able to pay via your PayPal account, bank account or credit card. You do not have to have a PayPal account to be able to pay via PayPal. PayPal is a secure payment website. All orders using the PayPal option of payment are charged a $6.00 flat postage fee regardless of the size of your order. (unless your order is over $40, then postage will be FREE) However, if purchasing storage items, additional postage will be charged to you and the information will be sent via email to you. Orders can not be processed until orders are paid in full which includes any additional postage that is charged. If you have any queries in regards to using the PayPal option, please contact me at simone@ribbonpalace.com.au BEFORE placing your order. Ribbon Palace is an Australian website and we are located in Australia (Victoria). If you are an international customer and wish to place an order, please contact Ribbon Palace first to discuss what you would like to order, and then to obtain a postage quote. If paying via PayPal please be aware that you will need to pay additional postage charges.
Direct Deposit:
We accept payment directly to our bank account either through internet banking or at any ANZ branch. Bank account details will be displayed upon checkout. When using this method of payment, please put your full name in the "reference" area so your funds can be identified promptly. If possible, please send an email stating you have paid with your payment amount and order number. Your order will be packed and shipped after payment has cleared into our account.
Cheque:
We accept bank cheques or personal cheques. Please make cheques payable to "
Money Order:
We accept money orders. Please make money order payable to "Ribbon Palace". When selecting this option, details of where to post your money order will be provided in checkout. Orders will be processed once money order has been received. EFTPOS:
When trading out in public at craft shows/fairs, shopping centres, markets etc, Ribbon Palace has a mobile EFTPOS machine available to take payments via EFT card or credit card (VISA and Mastercard only). Minimum purchase is $10.00 to use the EFTPOS facility. Online orders: payment is able to be made via the EFTPOS facility with credit card. Accepted cards are VISA and Mastercard. Your order must be over $10.00 to use this facility. If wishing to pay via credit card for your online order, please type the word "credit card" in the comments section at checkout. You will then receive a phone call from Ribbon Palace during business hours, Monday to Friday, to ask for your credit card details on the phone to pay for your order. Please DO NOT email your credit card details and please DO NOT include your credit card details in the commments section at checkout. The most secure way for Ribbon Palace to accept credit card payment for online orders is via telephone. When being phoned your order will be confirmed with you (order number, stock and quantities that were ordered and order date) to verify that you are being asked for your credit card details by Ribbon Palace. If you have any queries in relation to paying via credit card for online orders, or wish to make a request for a specific time or day to be called to make payment, please contact me at simone@ribbonpalace.com.au
Shipping and Returns:
Ribbon Palace aims to process orders within three working days of your payment being received and cleared into our account. Sometimes delays are unavoidable. An email will be sent to you via Ribbon Palace shopping cart system advising once your order is posted. If you have any concerns in regards to your order status, please contact myself so I can advise where your order is at. You can contact me at simone@ribbonpalace.com.au All care is taken when packing your order to ensure you receive your order in good condition. Orders are shipped via Australia Post. Ribbon Palace does not take responsibility for lost post, or missing orders in the post. If you wish to have your parcel sent via registered post or express post, please advise in the comments section at checkout. Registered post and express post attracts an additional postage charge which is to be paid by the customer.
Postage Rates
Postage is free for all orders over $50.00* Free postage applies to orders over $50.00 for ribbon, ribbon boxed sets, ribbon cards, and ribbon accessories only. It does not include purchases of ribbon storage units. If your order is over $50.00 for ribbon alone, and you also have ribbon storage unit/s in your order, you will still be charged postage, but the postage rate will be what the unit would cost to send on its own. You will not be charged additional postage for the rest of the product in your order. If you require any further information regarding the FREE postage terms, please email me at simone@ribbonpalace.com.au
For orders under $50 a flat rate of $6.00 is charged.
Postage for bulkier items such as ribbon storage units will be advised via email after your order has been placed or you can contact me at simone@ribbonpalace.com.au for a postage quote for the item/s you wish to order.
Refund and Exchange Policy
Refund or exchange will be offered on the following terms:
* If the item/s provided are incorrect or faulty, please contact us via email to discuss the fault of your order. After discussion of the problem with the order, an arrangement will be made for the goods to be returned to Ribbon
*Refund or exchange will be at the descretion of
* You must advise of faulty or incorrect items within 7 days of receiving your goods.
* Change of mind on purchases will be at the descretion of
*
Ribbon Palace Gift Vouchers: When you place a voucher in your basket, it is for ONE voucher. The quantity you enter equals the amount of dollars the voucher is for. For example, if you wish to purchase a $20 voucher, you would enter a quantity of 20. You will then see your basket says $20. Even though quantity will say 20, you will only receive ONE voucher for the quantity amount, in dollars, that you have chosen. During checkout, please state the name you would like to appear on the voucher. Vouchers are generally emailed to the person who has ordered them, however if you would like a physical voucher sent to you to give in person as a gift to someone, please state on the comments section during checkout you would like the voucher posted to you. If wanting to puchase more than one voucher, e.g. 2 x $20 vouchers, please select a quantity of 40, and at checkout provide the names and break up of how you would like your vouchers. Vouchers do not include FREE postage. FREE postage only applies for orders over $50 unless storage items are purchased. (Please see the postage terms & conditions above) When using Ribbon Palace vouchers instore, please quote your voucher number at checkout to redeem your voucher. Orders placed using a gift voucher can not use PayPal as a payment option at checkout as invoices with vouchers quoted are adjusted manually. If your order total is more than the voucher value, you will be emailed the balance due on your order less your voucher amount. Once you have the final amount due, PayPal can be used as a payment option using the email address ribbonpalace@hotmail.com Vouchers being spent instore where the full amount of the voucher is not used, the balance of the voucher will become a store credit to use on future orders. Occassionally Ribbon Palace offers gift vouchers for competitions for other websites, fundraisers, stores etc. In some instances (when stated by the competition provider) the vouchers provided come with the offer of FREE postage for the voucher. The FREE postage is for the voucher value ONLY. If the total amount spent is over the voucher value, and the order is under $40, postage costs, as described above, will apply. If you have any questions in regards to Ribbon Palace gift vouchers, please contact me at simone@ribbonpalace.com.au Vouchers with the offer of FREE postage, the FREE postage can only be claimed once per voucher. e.g. if the voucher is used in store and the total spent is LESS than the voucher value, your order will attract FREE postage and the balance of a store credit applied to your name. When returning to the store to use the balance of the voucher, postage costs will be charged as outlined above. If you have any queries in relation to Ribbon Palace Store Vouchers, or the Terms & Conditions on this page, please contact me at simone@ribbonpalace.com.au
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